TAT (Turn Around Time) is now the buzz
word in our office. All employees are on their toes to
meet the deadline at work. This evidently leads to better
service to all customers of the organisation. However, when
I tried to introduce this concept at my home, I met with
some resistance, which I want to share with you.
Like charity, all good work begins at home. I tried to
explain to my children about concept of TAT and told them
that they have to get up early in the morning and be at
their study table latest by 6.30 am. My son resisted
immediately telling me that while preparing for the semester
examination, he had been studying for whole night quite
recently and now he wanted to sleep through the morning .
My daughter said as she was attending her French tuition in
the morning every alternate day, it was not possible to get
up early every day.
I thought it would be better to explain to my wife about
TAT and began as follows:
a. Morning tea should be ready by 6.30 am.
b. Breakfast to be served by 7.45 am, immediately after my
c. Lunch Box packed and ready by 8 am so that I am at
Andheri station every day by 8.30 am so as to catch my
scheduled train on time, thereby reaching office well before
Emphasized, her compliance of TAT in the morning will help
to achieve my TAT for rest of the day.
That day evening, unfortunately I happened to be late at my
office and reached home almost around 10 pm. Found my wife
not in her best of moods. She said, “ your cousin brother
came with his wife for the first time after his marriage.
They stayed for dinner and have just left after waiting for
you so long. Your dinner is kept on the table. Please help
yourself. Remember your TAT to be home is latest by
When I reached my dining table I found one apple, a
banana and a glass of milk waiting for me.
I yelled: hat kind of combination is this? Do you think I
Wife replied coolly, “Sorry, the chapatis and vegetable
got over after serving the guests. However, this is the
right combination for dinner, known as TIT for TAT.”